ServiceNow Vector
A design-intelligence layer for real-world delivery
Vector runs in parallel with your ServiceNow program—aligning delivery to lived experience, not assumptions. It cuts waste, improves adoption, and proves ROI in weeks, not quarters.
Are you building the right things—or just building fast?
Most programs automate broken processes. Dashboards look green, but users stay frustrated. The result? High effort, low adoption, and expensive rework.
ServiceNow Vector reconnects delivery to the real work people do—so what you launch works the first time.
What Vector Adds
A directional layer alongside delivery—no drag, just clarity.
We observe:
- Shadowing, interviews, clickstream capture
- Real work vs. documented workflows
We map:
- Service & journey blueprints
- Failure demand, friction, and system misalignments
We prototype:
- Quick-win screen & flow changes
- Tested with real users and fulfillers
We instrument:
- Baseline ROI metrics: capacity, cycle time, adoption
- Prioritized backlog with savings model
Our Tiers
| Vector Pulse | Vector Core | Vector Loop | |
|---|---|---|---|
| Duration | 10 Days | 8–12 Weeks | Quarterly |
| Best For | Red/stalled programs, recompetes | Midstream or new delivery efforts | Optimization & impact rollups |
| Key Outputs | Top 10 wastes, ROI baseline | Blueprints, tested prototypes | DesignOps, AB tests, exec readouts |
| Price Range | $35k–$95k | $120k–$240k | $25k–$60k / mo |
Outcomes We Target
- 53% service desk capacity freed (failure demand diagnosed)
- 30% reduction in asset lifecycle time (modeled)
- 3× portal self-service usage (post-redesign)
What that looks like:
- Lower Total Cost to Serve – less rework, fewer handoffs
- Faster Time to Value – prioritized high-impact changes
- Higher Adoption – journeys users want, tools fulfillers trust
Where Vector Shines
- Stalled Modernization – dashboards are green, but nothing works?
- Do More With Less – need to free capacity without burning teams out
- AI & Automation Readiness – validate real use cases first
- Complex Asset or Case Flows – eliminate swivel-chair handoffs
How Vector Works
- Observe reality – watch, don’t assume
- Map friction – visualize bottlenecks and effort points
- Prototype the fix – co-create screens and flows fast
- Instrument ROI – track the change, hand off the backlog
Aligned to ServiceNow Maturity
| Phase | Without Vector | With Vector |
|---|---|---|
| Crawl | Load data, automate dysfunction | Crawl correctly—map first, then build |
| Walk | Configure workflows to spec | Align to user behavior and real use |
| Run | Scale modules & SLAs | Build feedback loops and improve flow |
| Fly | Start with AI & automation | Automate the right things with confidence |
FAQs
“Don’t our architects already do discovery?”
They map tech to requirements. We map lived work to real needs—and tie it to ROI.
“Will this slow things down?”
No. It runs in parallel and reduces delivery rework.
“Is this just for ITSM?”
No. It supports ITOM, HRSD, WSD, PPM, and engagement portals too.
“When do we see value?”
Vector Pulse delivers measurable ROI in just 10 days.
Vector is how you crawl correctly.
“We don’t just modernize—we make modernization work.”
Whether you're prepping a recompete, stuck midstream, or trying to prove ROI, ServiceNow Vector gives your delivery team the clarity to build what matters first.